Last 2 days have been buzzing with the news of how Amazon has stopped shipping to South Africa using their postal service citing rising thefts. Amazon is now offering only priority shipping though reputed courier services as opposed to using the Government postal agencies.
As with any government response, the postal agency has retorted that the thefts were down by 69% from last year and their success rate currently was at 99%!. In spite of such interesting numbers, Amazon, which has a mission to be Earth's most customer centric company, has decided to cut off its shipping through the SA post offices.
Angry customers are now forcing SA post office to look inward to resolve the problem. Few hours after the first announcement, SA post office declared that they were trying to contact Amazon to resolve the root cause of the problem. The post office said that Amazon is a important customer for them.
This signals many things - first being that the government agencies feel the pinch to change their attitude and work culture; second that even private agencies can induce change into such never-changing government institutions.
Will such a thing happen in India?
As with any government response, the postal agency has retorted that the thefts were down by 69% from last year and their success rate currently was at 99%!. In spite of such interesting numbers, Amazon, which has a mission to be Earth's most customer centric company, has decided to cut off its shipping through the SA post offices.
Angry customers are now forcing SA post office to look inward to resolve the problem. Few hours after the first announcement, SA post office declared that they were trying to contact Amazon to resolve the root cause of the problem. The post office said that Amazon is a important customer for them.
This signals many things - first being that the government agencies feel the pinch to change their attitude and work culture; second that even private agencies can induce change into such never-changing government institutions.
Will such a thing happen in India?
Posts
1 comment:
First of all I doubt that we use Indian Postal Services for any official purposes within the private sector. Other than the Govt offices almost all private companies use only courier. It is rare to see stamped letters today and in my younger days I use to love stamps and I doubt the philately hobby would have died or in the last stages in India
In US or any developed country the courier services are very costly ,may be with SA also it could be the same. But in India the courier services are so cheap that the common man prefers to use Courier than Postal service.
May be we can see how this bigflix.com does its business
Post a Comment